Service Level Warranty
CortexPro provides the highest security and reliability. CortexPro is backed by a 99% uptime guarantee through our service level agreement (SLA) — our promise to you that your important projects will always be accessible through our site.

Payment terms
Each month you pay for the sites and disk space (including overage) you created and are using. You may shut down any or all of your CortexPros at any time, or arrange for another payer to acquire them from you, and merely pay the remaining charges on your next bill. CortexPro reserves the right to change the monthly fees for customers. In this event, customers are given notice and have the opportunity to discontinue service. Full payment is due 30 days from invoice date in US currency. Late charges of 1.5%, or the maximum legal rate, may be applied to overdue payments.

Payment methods
Customers must choose a credit card to pay their monthly bill. CortexPro accepts VISA, MasterCard, and American Express.  To avoid having to generate additional charges during the service period, we recommend allocating your purchase order for an amount equal to your expected usage, taking into account the number of CortexPros you expect to create, the number of members you expect to invite, and your anticipated disk usage.

Billing cycles
Each CortexPro billing cycle lasts one month. Your first bill covers the period from the day you create or acquire your first CortexPro through the end of the current billing cycle. If such a period is less than a full month, all charges that appear on your first bill are pro-rated accordingly. This includes charges for CortexPro usage, disk usage, and (for customers on the Department plan) the minimum monthly fee. Subsequent changes of service (canceling or adding CortexPros) are also billed in a pro-rated manner based on the monthly cycle. The number of members and the amount of disk usage for each site you are paying for are measured at the end of each night. Credit cards are automatically charged on the last day of the billing cycle.

Changing your pricing plan
To change plans, log in and go to My Billing, then click "edit billing preferences." When changing plans, you will be billed at the rate immediately, but in a pro-rated fashion. For example, if you change plans on October 2nd and the billing cycle ends on October 23rd, your October 23rd bill will include charges from Sept. 24th through October 2nd at the old rates, and charges from Oct. 3rd to Oct. 23rd at the new rates.

Creating Sites
You can create new Sites at any time. If you add an CortexPro in the middle of the billing cycle, a pro-rated charge for it will appear on your next bill.

Monthly disk fees
Every sites includes a designated amount of free disk space. If the disk space used for a particular CortexPro at the end of each day exceeds its free amount, CortexPro automatically bills your account for the excess at the end of each month. Items left in the recycle bin continue to count toward an CortexPro's disk space until they are deleted from the bin or the bin is emptied.

Shutting down a site
When a site is shut down it is deleted, making it unavailable for members to visit or use. The site's payer is the only member with the authority to shut it down. The payer bears the responsibility to continue paying for an CortexPro until it is shut down or acquired by another payer, even if no members happen to visit it. Caution: You cannot recover a site once it has been deleted, so be sure that there is nothing remaining in the site that you or your members wish to save. Be sure to give ample notice to all members of the site before shutting it down so they can retrieve any items they want to save. When a site is shut down, a final, pro-rated charge for that CortexPro appears on the payer's next bill.  Contact CortexPro Support in order to shut down a site.